CAREER STEPLADDER TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE
1. Who we are and how to contact us

www.careerstepladder.co.uk and www.careerstepladder.com (“Website”) are the websites operated by Career Stepladder Private Limited. ("We"). We are registered in India and have our registered office at #71, Sona Towers, Miller's Road, Bengaluru- 560052. Our main trading address is #71, Sona Towers, Miller's Road, Bengaluru- 560052.

We are a limited liability company.

To contact us, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

2. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

3. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

4. Definitions

"Confidential Information" means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

"Course Materials" means the information provided by us to accompany a course provided as part of the Services in electronic form.

"Fees" means the fees paid by you to us for the Services.

"Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

"Online Course" means the delivery by us of an online course pursuant to which you learn course materials remotely.

"Services" means the provision of the Online Course and/or the Taught Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.

"Taught Course" means a course taught by us in a classroom setting (including a virtual one) to which you attend in person. “you” means the individual purchasing the Services.

5. The Services

5.1. A description of the Services together with the dates on which the Services will begin are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

5.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

5.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

5.4. No academic credit. Upon successful completion of each Online Course or Taught Course you will receive a certificate for completion. Unless otherwise explicitly indicated by a credit-granting institution, participation in or completion of an Online Course or Taught Course does not confer any academic credit. Our certificates are not formally recognized by academic or other official institutions and/or organizations. We, our lecturers and teachers, as well as any associated content providers, have no obligation to provide Materials or other information (oral or written) in compliance with the requirements of an accredited and/or official institution or organization.

6. Ordering Services

6.1. In order to purchase any of the Services on-line you must register for an account with us via the Website. If you already have an account with us you can log into your account using your user name and password.

6.2. We reserve the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with this clause 6.

6.3. Following receipt by us of your order for Services via the Website we will contact you confirming receipt of your order.

6.4. A legally binding agreement between us and you shall come into existence when we have :
(a) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and
(b) received payment of the relevant Fees from you.

7. Cancellation and Variation

7.1. You are permitted within 5 working days starting on the day after the date we have concluded our agreement in accordance with clause 7 to cancel your purchase of the Services.

7.2. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.

7.3. There is no other right to cancel or vary your purchase of Services except those listed in this clause 7 and any other cancellation and/or variation of course dates will be at our sole discretion.

8. Fees

8.1. The Fees for the Services shall be as set out on the Website at the time you placed an order for them.

8.2. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of VAT or other local taxes, the cost of some Course Materials and any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out in the Website prior to your purchase the Services.

8.3. Fees for the Service selected by you on the Website shall be debited from your credit / debit card at the time of purchase. Unless otherwise expressly stated on the Website, Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course.

8.4. Any additional service fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and we shall not be responsible for these nor shall we reimburse thereof in any way whatsoever.

8.5. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.

9. Intellectual Property

9.1. All Intellectual Property Rights in the Course Materials and Online Courses, as well as the lessons compiled by our tutors and lecturers at the Taught Courses are, and remain our Intellectual Property or the property of our licensors, whether adapted, written for or customised for the client or not.

9.2. You are not authorised to:-

(i) modify, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record in any way the Online Course or Taught Course given;

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any our copyright or other notice we have displayed on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

Breach by you of this clause 9 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

9.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.

9.4. You may print off one copy, and may download extracts or whole parts, of any page(s) and/or training materials from our site for your personal use only.

9.5. Our status (and that of any identified contributors) as the authors of the Materials or any other portion of the Services must always be acknowledged.

10. Confidentiality

10.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

10.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

10.3. This clause shall continue notwithstanding termination of these terms and conditions.

11. We may make changes to these terms and conditions

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 14 June 2021.

12. We may make changes to our Website

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

13. We may suspend or withdraw our Website

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms and conditions, and that they comply with them.

14. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms and conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15. You must keep your account details safe

15.1. You must treat your log-in and payment information (such as e-mail address, registration name, password, credit and/or debit card details, including number, CVV, etc.) confidential. You must not disclose it to any third party.

15.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.

15.3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at This email address is being protected from spambots. You need JavaScript enabled to view it..

16. Do not rely on information on this site

16.1. The content of the Services is provided for training purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Services.

16.2. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website or any portion of the Services is accurate, complete or up to date.

17. We are not responsible for websites we link to

17.1. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us or any of our affiliated companies of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

17.2. You acknowledge and agree that the content in such third-parties’ links is not created or endorsed by us. You acknowledge that the the content in such third-parties’ links is obtained from sources believed to be reliable, but that no guarantees are made by us as to their accuracy, completeness, timeliness or fitness for a particular purpose. You agree not to hold us liable for any decision or other transaction you may make based on your reliance on or use of such content, or any liability that may arise due to delays or interruptions in the delivery of the third parties’ content for whatever reason.

17.3. While using any third party content, you may be directed to a website not maintained by us. If you decide to visit any such site, you do so at your own risk, and it is your responsibility to take all protective measures to guard your information and infrastructure against viruses or other destructive elements.

18. User-generated content is not approved by us

The Website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

19. How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us.

20. Our responsibility for loss or damage suffered by you

20.1. Whether you are a consumer or a business user:

(i) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation;

(ii) All Materials, information and any software made available to you by us while providing the Services is provided "as is" without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. There is no warranty of any kind, express or implied, regarding any third party content. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you;

(iii) You agree to indemnify and hold us and our affiliated companies harmless from any claim, cost, expense, judgment or other loss resulting from your use of the information and materials available on this website, including without limitation of the foregoing, any action you take which is in violation of these terms and conditions;

(iv) Out total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen;

(v) No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us;

(vi) If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow any installation instructions or to have in place the minimum system requirements advised by us.

20.2. In addition to clause 20.1. hereof, If you are a business user:

(i) We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our site; or
  • Use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • Loss of profits, sales, business, or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.

20.3. In addition to clause 20.1. hereof, if you are a consumer user:

(a) Please note that we only provide our Services for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity;

21. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

22. Uploading content to our site

22.1. You warrant that any such contribution does comply with these terms and conditions, and you will be liable to us and indemnify us for any breach of that warranty and/or any third parties’ intellectual property infringement. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

22.2. When you upload or post content to our Website, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the Services provided by us. Any content you upload to our Website will be considered non-confidential.

22.3. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their Intellectual Property rights, or of their right to privacy.

22.4. We have the right to remove any posting you make on our Website if, in our sole opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

22.5. You are solely responsible for securing and backing up your content.

23. We are not responsible for viruses and you must not introduce them

23.1. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

23.2. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our site. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

24. Use of third parties’ services

When providing the Services we may use third parties, including but not limited to content providers, lecturers, teachers and/or tutors, marketing agencies, hosting service providers, payment service providers and others. Use of such third parties may include acceptance of their terms of use (if any) and/or interactions between you and them in order to obtain the Services. We shall bear no responsibility for such third parties’ actions, inactions and/or omissions. For avoidance of doubt, our affiliated companies shall not be considered third parties.

25. Which country's laws apply to any disputes?

25.1. If you are a consumer, please note that these terms and conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

25.2. If you are a business, these terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

26. Termination

26.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

(i) fail to pay when due your Fees;

(ii) act in an aggressive, bullying, offensive, threatening or harassing manner towards any our employee, any teacher or lecturer who provides the Taught Courses or any student who attends any Taught Course;

(iii) commit any criminal offence or where the victim is our employee or student; and

(iv) are in breach of these terms and conditions.

27. Entire Agreement

These terms and conditions, together with the Course specific terms and conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

28. Force Majeure

We shall not be liable to you for any breach of our obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, pandemics or epidemics, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, government edict or regulation.

29. Notices

You can contact us by any of the following methods:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Post: Career Stepladder Private Limited

#71, Sona Towers, Miller's Road, Bengaluru- 560052

 

USER AGREEMENT

TERMS, CONDITIONS AND PRIVACY POLICY

Career Stepladder Private Limited is the author and publisher of the internet resource www.careerstepladder.com (Website) and its sub-domains on the world wide web as well as other connected software and applications provided by CSL, including but not limited to the mobile or tablet applications (Applications), which it provides through Career Stepladder (CSL) . CSL provides Digital Learning Services (defined below) to Users (defined below) in partnership with its vendors, employees, agents, consultants, affiliates, associates, representatives, Course Instructors, or other third parties (together referred to as Partners).

WHEREAS:

A. The Website and the Applications (together referred to as the Web Services) serve as platforms for the Course Instructors to provide the Digital Learning Services (defined below) to Users (defined below).

B. The User (defined below) has read all the provisions set out herein, and has agreed to avail the Web Services offered by CSL, on which the Digital Learning Services shall be provided by the Course Instructors.

1. DEFINITIONS AND INTERPRETATION

1.1. For the purposes of this Agreement, all terms that have been initially capitalized shall have the meanings set out herein:

(a) Course means and includes those specific areas and/or subjects of learning offered as a part of the Digital Learning Services by CSL, at any point of time, in accordance with the timelines and deliverables agreed between the Course Instructor and CSL.

(b) Course Instructor means and includes individual professionals or professionals affiliated with recognised educational institutions, who have the requisite qualifications to offer and instruct on the Courses offered on the Web Services.

(c) Course Material means and includes videos (both live-streaming and pre-recorded videos), slide shows, presentations, audio clips, written material, documents (both physical and electronic), electronic mail, records, evaluation assignments, tests, quizzes, flow charts, projections, strategies, information technology architectures and solutions and systems, products, processes, methods, techniques, software, computer programs, computer systems, software devices, information about the design, methodology and documentation thereof, training manuals, plans, charts, lists, details, notes, files, letters, memoranda, reports, records, data, sketches, journals, copyrightable materials, marketing content and information, brochures, flyers, mailers, and other collateral content, any records and repositories of all of the foregoing, whether in tangible form or not, to which a User is provided access to, in any manner whatsoever, in relation to the Course offered on the Web Services.

(d) Digital Learning Services means and includes the services provided by the Course Instructors through the Web Services, including instruction on the Courses offered by the Course Instructors by way of live-streaming classes, pre-recorded videos, one-on-one classes on the Web Services, the provision of Course Material to Users, and certification and evaluation of Users, including through assignments or tests or quizzes, as the case may be.

(e) Personal Data means data about or relating to a natural person who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of the identity of such natural person, or any combination of such features with any other information, and shall include any inference drawn from such data for the purpose of profiling; and

(f) Sensitive Personal Data means such personal data, which may, reveal, be related to or constitute financial data, health data, official identifier, sexual orientation, biometric data, genetic data, transgender status, intersex status, caste or tribe, religious or political belief or affiliation.

(g) User shall mean and include any person who accesses, uses, or in any manner avails of the Digital Learning Services and / or the Web Services, and shall include any person who has registered himself with CSL.

(h) Web Services shall mean, collectively, the Application and the Website.

1.2. In this Agreement (defined below), unless otherwise specified:

(a) Reference to any statute or statutory provision includes a reference to that statute or statutory provision as amended, extended or re-enacted or consolidated from time to time and all statutory instruments or orders (including delegated legislation whether by way of rules, notifications, bye-laws, guidelines, as amended, extended or re-enacted or consolidated from time to time);

(b) Words elsewhere defined/explained herein shall have the meaning so ascribed;

(c) Words denoting the singular shall include the plural and vice versa; and

(d) Words denoting any gender include all genders.

2. NATURE AND APPLICABILITY OF THE TERMS

2.1. These Terms, Conditions and Privacy Policy (Agreement) constitute a legally binding agreement between the User and CSL in connection with the User’s visit to the Web Services and the User’s use of the Web Services and the Digital Learning Services. Each User agrees and confirms that he has entered into the Agreement entirely of his own volition and has agreed to be bound by the terms and conditions set out in this Agreement, free from any coercion or lack of choice.

2.2. This Agreement sets out the terms and conditions under which the Users are allowed to use the Web Services and the Digital Learning Services, and, inter alia, describes the manner in which CSL shall treat the Users’ accounts while the Users are registered with CSL. If any User has any questions about any part of the Agreement, the User may contact CSL at This email address is being protected from spambots. You need JavaScript enabled to view it.

2.3. This Agreement is applicable to:

(a) All persons using the Web Services of CSL and the Digital Learning Services provided by the Course Instructors, including Users who are registered with CSL; and

(b) All Web Services of CSL, and Digital Learning Services provided by the Course Instructors, made available by CSL on the Website or the Application.

2.4. By downloading and/or accessing the Web Services, each person doing so irrevocably accepts all the terms and conditions stipulated herein, agrees to fully abide by them, whether or not they are registered as a User with CSL.

2.5. Each User agrees and acknowledges that he has separately been sent this Agreement by way of email, and that he has duly read all the terms and conditions set out herein, and consented thereto.

2.6. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to the User. By availing of the Web Services or Digital Learning Services, the User signifies his agreement and acceptance to this Agreement.

2.7. The Web Services may change from time to time, at the sole discretion of CSL, and the Agreement will apply to the Users’ visit to and the Users’ use of the Website or the Application, as well as to all information provided by the User on the Website or the Application at any given point in time. Any such amendment or modification shall be separately sent to the User by way of email, and should the User have any objection to such amendment or modification, the User shall be at liberty to stop availing of the Web Services. The User shall also be entitled to inform CSL of any objection to such amendment or modification, and in such an event, CSL shall make best efforts to explain the reasons for such amendment or modification, as the case may be. Despite such clarification, if the User is not satisfied, the User shall be free to opt out of availing the Web Services.

2.8. The User is advised to read the Agreement at regular intervals. Any use of the Web Services and the Digital Learning Services following any such modification by the User constitutes such User’s consent to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and / or to specific areas of either the Website or the Application, or to particular Web Services or Digital Learning Services are also considered as part of this Agreement.

2.9. The User hereby acknowledges that they will be bound by this Agreement for availing any of the Web Services and the Digital Learning Services offered by CSL. If the User does not agree with any part of the Agreement, the User may choose not to avail the Web Services and the Digital Learning Services. After availing of the Web Services and the Digital Learning Services having consented to this Agreement, the User shall not be entitled to claim not to be bound by the terms set out herein.

2.10. The Users’ access to and the use of the Web Services and the Digital Learning Services will be solely at the discretion of CSL.

3. CONDITIONS OF USE

3.1. All Users must be 18 years of age or older to register and use the Web Services in any manner. In case of minors, the guardian of such minor shall be entitled to register on behalf of his ward by specifically intimating CSL of the same, and avail of the Web Services of USL and the Digital Learning Services being provided by the Course Instructors.

3.2. By registering, visiting and using the Web Services, or accepting this Agreement, the User represents and warrants that they are 18 years of age or older, and that they have the right, authority and capacity to use the Web Services, and agree to and abide by this Agreement.

3.3. Each person availing of the Web Services and the Digital Learning Services agrees and acknowledges that such services are being provided at the express consent of such person and the same shall not be construed as a replacement for an academic degree or a diploma offered by a university or institute of higher learning. It is expressly clarified that the Digital Learning Services being offered by the Course Instructors are only meant for disseminating knowledge through the Courses offered, and the Digital Learning Services being offered by the Course Instructors shall not be considered as an alternative to any college or university offered courses on similar subjects.

4. USER ACCOUNT

4.1. In order to create a User account on the platform of the Web Services, CSL may require the User to provide various details and information, including but not limited to, his full name, User ID, email address, address, date of birth, phone number, details of the User’s employer (if applicable), designation, and password chosen by the User. Other optional information and/or documentation may be requested on the registration page, or at any point in time subsequently, at the sole discretion of CSL, and the User agrees that the provision of such information as required by CSL from time to time shall be a condition precedent to the User’s continued access to the Web Services and the Digital Learning Services.

4.2. CSL may, in future, include other optional requests for information from the User in order to enable CSL to customize the Web Services to deliver personalized information to the User. In the event of such changes, CSL will display a notice of such changes on the platform of the Web Services, or notify the Users, in any other manner, so that the User may review the changed terms prior to continuing to use the Web Services. If the User objects to any of the changes, and no longer wishes to use the Web Services, the User may write to CSL at This email address is being protected from spambots. You need JavaScript enabled to view it. to delete their account. If the User uses the Web Services after the notice of change being made known to the User, it is understood that such a User has provided their consent to the changed terms.

4.3. It is the responsibility of the User to provide his correct mobile number and email address, and update the same on the platform of the Web Services, if required. All reminders and notifications will be sent to the account associated with this mobile number and / or email address. Every time the User changes any contact information, CSL will send a confirmation on the updated mobile number / email address. The User agrees and acknowledges that CSL is not responsible for any loss or inconvenience caused due to the User not updating their contact information.

5. COURSES AND FEE

5.1. The Digital Learning Services in respect of the Courses offered on the platform of the Web Services shall be, inter alia, of the following types:

(a) Live-streaming classes: Live-streaming classes are those classes that are conducted in real time by the Course Instructors.

(b) Pre-recorded classes: Pre-recorded classes are those classes wherein the lecture video is already recorded, and uploaded on the platform of the Web Services. These videos relating to a particular course may be accessed by the User for a period of two months from the start of the Course.

5.2. The Digital Learning Services shall be offered on the Web Services of CSL upon payment of the prescribed fee for the respective Course(s) opted for by the User, which shall be intimated to the User upon the selection of the respective Course. The fee shall be specific to each Course offered on the Web Services, and be contingent on the nature of such Course and the specific kind of Digital Learning Services being provided to the User. Once the payment of the prescribed fee is complete, Users will not be allowed to opt out of a given Course, or request a change in Course.

5.3. Upon completion of a Course by a User, CSL shall provide a certificate of completion to such a User. It is clarified that the certificate of completion shall not be in the nature of an academic degree or a diploma.

6. DATA PRIVACY

6.1. The User has read, understood, and expressly consented to the following terms regarding data privacy, and acknowledges that they have the knowledge of:

(a) The fact that certain information is being collected;

(b) The purpose for which the information is being collected;

(c) The intended recipients of the information;

(d) The nature of collection and retention of the information; and

(e) The various rights available to such Users in respect of such information.

6.2. The Users’ use of and access to the Web Services and Digital Learning Services is contingent on their acceptance of the Agreement, which also involves acceptance of the terms regarding data privacy. Any User that does not agree with any provisions of the same has the option to discontinue the Web Services and the Digital Learning Services provided by CSL immediately.

6.3. CSL may collect information related to the device used by the User to access the Web Services and Digital Learning Services, the location from which the Web Services and the Digital Learning Services were accessed, and anonymized data of such usage. The information so collected will be used only for improving the quality of the Web Services and to build new Web Services.

6.4. CSL through its Web Services may collect the Users’ email address and phone number for the purposes of communication and analytics.

6.5. Nature of Information Collected: CSL may collect data that personally identifies the User or could be used to personally identify the User. The data so collected by CSL may constitute the Users’ Personal Data, including Sensitive Personal Data, such as the following:

(a) User’s name, age, gender, address (including pin code), contact number, email address;

(b) Information regarding the User’s employer, and the User’s designation / position in his professional capacity;

(c) Financial information regarding bank account, credit or debit card, Unified Payment Interface (UPI), or any other payment instrument details;

(d) Call data records, including video calls made while using the Web Services and the Digital Learning Services of CSL;

(e) Any other information voluntarily shared by the User with CSL.

6.6. Information that is freely available in the public domain or accessible under any other law will not be regarded as Personal Data or Sensitive Personal Data or information.

6.7. All the information, including Personal Data and Sensitive Personal Data, provided by the User, is voluntary.

6.8. Purpose of Collection of Information: The User understands that CSL may use the data provided for the following purposes:

(a) To provide Digital Learning Services to the User;

(b) For research, statistical analysis, and business intelligence purposes, commercial purposes in a non-personally identifiable form;

(c) For sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to the Partners;

(d) For publishing research findings and / or statistical analysis derived from such data;

(e) For contacting Users for offering new products or services for CSL, and for taking feedback from the Users;

(f) For analyzing software usage patterns for improving product design and utility; and

(g) For analyzing anonymized information for commercial use.

6.9. Explicit Consent: The User hereby agrees and acknowledges that he has understood the terms and conditions contained in this Clause 6, and hereby provides his explicit consent to each of the terms contained herein, including in relation to the collection, processing, transfer, and any handling of his Sensitive Personal Data.

6.10. Correction of Information: The User is responsible for maintaining the accuracy of the information provided to CSL. If the information so provided changes at any time, the User may correct, complete, update or delete such information, or make a request to CSL to correct, complete, update or delete such information by writing to CSL at This email address is being protected from spambots. You need JavaScript enabled to view it.. CSL will make good faith efforts to make requested changes in their active databases as soon as reasonably practicable. If the information provided by the User is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or CSL has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, CSL may, at its sole discretion, discontinue the provision of the Web Services to such a User.

6.11. Deletion of Account: If the User chooses to delete their account or rescind their consent to the use and storage of their Personal Data and Sensitive Personal Data by CSL, such a User may make a request for the same by writing to CSL at This email address is being protected from spambots. You need JavaScript enabled to view it., provided that in such an event, they will not be able to use CSL’s certification authorization services.

6.12. Retention of Information: CSL will retain the Users’ Personal Data and Sensitive Personal Data only for the purposes stated, and for the period during which the account of the User is on the database of CSL. CSL shall not retain any Personal Data or Sensitive Personal Data of any User for a period longer than required for the purposes for which such data was collected, or is otherwise required, to be retained, under any other law for the time being in force. The User expressly consents to the retention of information by CSL and/or its Partners, in terms of this Clause.

6.13. Financial Information: In consideration for the Digital Learning Services, CSL may require the User to make payments through online payment mechanisms such as credit card, debit card, net banking, UPI, or any other online payment mechanism provided on the Website and/or Application. For this, CSL and/or its Partners, as deemed necessary, will collect such User’s financial information such as credit / debit card number, registered name, expiry date of the credit / debit card, card verification value (CVV), UPI ID, and / or other requisite financial information. Such information will be used by CSL and / or its Partners for the purposes of billing and payment processes, including but not limited to the use and disclosure of such information to third parties (for example, payment gateways), as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process offered by a third party payment gateway. User’s credit card / debit card / UPI details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. The User expressly consents to the collection, storage, transfer, and handling of the financial information by CSL and/or its Partners.

6.14. Transfer of Information: CSL may disclose or transfer the Users’ Personal Data including Sensitive Personal Data, and other information, to the following:

(a) The Course Instructor for the purpose of providing Digital Learning Services to the User.

(b) Its Partners, for the purposes including but not limited to providing and / or improving the Digital Learning Services, Web Services, data analytics, research and development, and other such purposes. The User expressly consents to such transfer by CSL to its Partners. However, pursuant to such transfer, which the User has expressly consented to, should the User incur any loss or damages, the User agrees and acknowledges that CSL shall not, in any manner whatsoever, be held liable.

6.15. Data Portability: If the User chooses to transfer his Personal Data including Sensitive Personal Data to any other data fiduciary / service provider, the User may make a request for the same by writing to CSL at This email address is being protected from spambots. You need JavaScript enabled to view it..

6.16. User Internet Protocol: Due to the communications standards on the Internet, when a User uses the Web Services, CSL automatically receives the URL of the site from which the User visited the Web Services of CSL. CSL also receives the Internet Protocol (IP) address of each User’s computer, the User’s computer / device operating system, the type of web browser the User is using, as well as the name of User’s internet service provider. This information is used to analyze overall trends to help CSL improve its Web Services. The linkage between User’s IP address and User’s personally identifiable information may be available to CSL or the Partners, but is not shared with other third parties. Notwithstanding the above, CSL may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business. The User expressly consents to the collection, storage, transfer, and handling of the internet protocol information by CSL and/or its Partners.

6.17. Cookie Policy: The Web Services may use cookies to store certain data (that is not Sensitive Personal Data), that is used by CSL and the Partners for the technical administration of the Web Services, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, CSL may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any personal information of the User. The User expressly consents to the collection, storage, transfer, and handling of cookies by CSL and/or its Partners.

6.18. External Websites: The terms regarding data privacy are in regard to the Web Services that are owned and operated by CSL. CSL does not exercise control over the sites that may be displayed as search results or links from within the Web Services. CSL does not endorse either the contents of such websites or the creators or the hosts of such websites, unless expressly stated otherwise. When the User clicks on external links from the Web Services, their browser automatically may direct the User to a new browser window that is not hosted or controlled by CSL. CSL is not responsible for the content, functionality, authenticity or technological safety of these external websites. These external websites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which CSL is not responsible or liable. Accordingly, CSL does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does CSL guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by CSL of the website, the website's provider, or the information on the website. If the User decides to visit a third party website linked to the Web Services of CSL, the User acknowledges that they are doing so entirely at their own risk. CSL encourages the User to read the privacy policies of such websites.

6.19. Phone Calls or Video Calls: The User may avail one-on-one Digital Learning Services through the Web Services of CSL, through the means of online chat, text messages, video call and / or voice call with any Course Instructor. When the User chooses any of these options, the records of such conversations, calls or exchanges may be recorded and stored on the servers of CSL or the servers of such service providers, as applicable, in accordance with the privacy policies of such service providers. Such records, if stored on the servers of CSL are dealt with only in accordance with this Agreement. Further, CSL shall not be responsible to retrieve copies of any audio or video recordings The User expressly consents to the collection, storage, transfer, and handling of the call and video records by CSL and/or its Partners. While using such platforms to make audio or video calls of any nature, CSL does not guarantee the stability and quality of the connection, or the accessibility thereto, which would be dependent on various third parties, including the platform provider, the internet/data service provider, etc., and the User agrees that CSL shall not, in any manner, be liable for any loss or damages incurred in this regard.

6.20. Location Information: CSL may seek the permission of the User, to use the geolocation feature of the User’s mobile device and / or any other electronic device being used to access the Web Services. CSL does not share the User location information with other any third party. The User may opt out of location based services on their electronic device by changing the relevant / applicable setting on their device. The User expressly consents to the collection, storage, transfer, and handling of the location information by CSL and/or its Partners.

6.21. Additional Information: CSL may ask the Users to take surveys regarding their experiences with features of the Web Services, and for feedback on the Digital Learning Services. Such surveys may ask the Users for their demographic information such as their age, gender, education, and profession. CSL shall use the survey information for evaluation and quality improvement purposes. Such demographic information may be stored for future evaluation and quality improvement activities.

6.22. Archiving: If any questions are sent to CSL using email, such questions will be forwarded to the Partners associated with CSL, who are qualified to address such questions. The Course Instructor, on behalf of CSL, will make best efforts to provide the User with a complete and satisfactory response. Such questions and their corresponding responses will be archived by CSL, for the purposes of research and analytics. The User expressly consents to such archiving by CSL and/or its Partners.

6.23. Unauthorised Use: CSL has put in place all the security requirements mandated by law, in order to secure the privacy of the Users’ data. Further, CSL also undertakes a periodical review of its security safeguards. Further, CSL has undertaken a data protection impact assessment in order to ensure its security safeguards. Accordingly, CSL has implemented the best market practices and security policies, rules and technical measures to protect the data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Web Services, CSL shall not be held liable for any loss whatsoever incurred by the User. Similarly, for any data loss or theft on platforms/websites/applications other than the Web Services (such as third party platforms for video conferencing, data storage, etc.), CSL shall not be held liable for any loss whatsoever incurred by the User.

6.24. Third Party Use: The User shall not provide anyone else access to their User account on Web Services, and should the User do so, the User acknowledges that CSL shall not, in any manner be responsible or liable for any action, transaction, loss, leakage or any other liability arising out of this Agreement.

6.25. Passwords: The User must ensure there is no unauthorized access to their password, computer, mobile phone and / or any other electronic device. CSL does not undertake any liability for any unauthorized use of the Users’ account and password. If the User suspects any unauthorized use of their account, such User must immediately notify CSL by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. The User shall be liable to indemnify CSL due to any loss suffered by them due to such unauthorized use of the User’s account and password.

6.26. CSL takes Users’ data privacy very seriously. Other than as specifically stated in this Agreement, CSL will only disclose the Users’ data in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements, or when CSL, in its sole discretion, deems it necessary in order to enforce or apply this Agreement.

6.27. Notwithstanding any of the above, CSL is not responsible for the confidentiality, security or distribution of the Users’ personal information by its Partners, service providers (including third party platforms such as Zoom or Google), and third parties. Further, CSL shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of CSL including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.

7. DISSEMINATION OF INFORMATION

CSL collects, directly or indirectly, and displays on the platform of the Web Services, relevant information regarding the profile and practice of the Course Instructor associated with CSL, such as their specialisation, qualification, affiliations, Courses offered, and similar details. The User agrees and acknowledges that such details are set out on the Web Services for illustrative purposes only, and CSL does not independently verify the same. The User agrees that CSL shall not be liable for any inaccuracies or incompleteness represented from it.

8. RIGHTS AND OBLIGATIONS

8.1. While providing information to CSL, the User shall not display, upload, modify, publish, transmit, update or share any information that:

(a) Is intentionally incomplete, false or inaccurate;

(b) Belongs to another person and to which the User does not have any right to;

(c) Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

(d) Harm minors in any way;

(e) Infringes any patent, trademark, copyright or other proprietary rights;

(f) Violates any law for the time being in force;

(g) Impersonates another person;

(h) Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

(i) Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

8.2. The User shall not copy or duplicate, in any manner, any content belonging to CSL, or any other information available on the platform of the Web Services of CSL.

8.3. The User shall not transmit any information that is disruptive or competitive or prejudicial to the provision of Web Services by CSL.

8.4. Upon obtaining knowledge from an affected person in writing, or on being notified by the appropriate Government that the Web Services are being used by the User to commit any unlawful act and / or is being used in violation of this Agreement, CSL shall be entitled to remove or disable access to such material or information. CSL is entitled to act within thirty six hours of obtaining such knowledge and, where applicable, work with Users to disable such information that is in contravention of applicable law. CSL shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

8.5. In case of non-compliance with any applicable laws, rules or regulations, or this Agreement by a User, CSL has the right to immediately terminate the access or usage rights of the User to the Web Services and to remove non-compliant information from the Web Services.

8.6. CSL may disclose or transfer User-generated information to its governmental authorities in such manner as required by applicable law, and the User hereby consents to such transfer. CSL will comply with any duly-issued government or court directions to disable access to the User-generated information, should it be found to be illegal by a competent governmental authority.

9. INTELLECTUAL PROPERTY RIGHTS

9.1. All content related to the Web Services and the Digital Learning Services, including, specifically, the Course Material, are protected by intellectual property laws of India, including, without limitation, trademark and copyright laws. Reproduction, retransmission, public and / or commercial use of any or all the material accessed through the Web Services and the Digital Learning Services shall be prohibited. The logos, service marks and trademarks displayed on the platform of the Web Services are the property of CSL or have been licensed to CSL by the relevant owners for use. The User may use this material only as expressly authorized by CSL, and shall not copy, transmit or create derivative works of such material without express authorization from CSL.

9.2. The ownership rights over the content uploaded by the User shall remain with the User. However, by submitting / uploading content on the platform of the Web Services, the User hereby grants a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, display, publish, make available online or electronically transmit such User content for any purpose deemed fit by CSL, including in connection with the Web Services and the Digital Learning Services of CSL.

9.3. The User acknowledges and agrees that he shall not upload, post, reproduce or distribute any content on or through the Web Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right, and providing a copy of the same to CSL. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. The User agrees to indemnify and hold harmless, CSL for any loss or damage caused to any third party owner of copyrighted or proprietary content uploaded or distributed by the User through the Web Services.

9.4. CSL does not endorse any User content, opinion, recommendations, and/or comments submitted / uploaded by a User on the platform of the Web Services. CSL expressly disclaims any and all liability in connection with any such User content opinion, recommendations, and/or comments. CSL reserves its right to remove such content if it is notified that such content infringes the intellectual property rights of any third-party.

9.5. Nothing displayed / provided on the platform of the Web Services should be construed as granting, by implication, or otherwise, any license or right to use any intellectual property without written permission from CSL.

10. REPRESENTATIONS AND WARRANTIES

10.1. The Web Services provided by CSL are provided on an "as is" and "as available" basis, and without any warranties or conditions.

10.2. The User agrees and acknowledges that CSL’s role is limited to providing a platform on which the User can avail of Digital Learning Services provided by the Course Instructors, and CSL is not, in any manner whatsoever, liable for any of the actions of the the Course Instructors and/or Partners while providing the Web Services and/or the Digital Learning Services.

10.3. The User agrees and acknowledges that CSL shall not be responsible for ensuring the confidentiality of any material uploaded by the User on the platform of the Web Services, including any User comments, Course assignments, projects, answers / solutions to quizzes or tests, as the case may be;

10.4. The User agrees and acknowledges that CSL shall not be responsible for the accuracy, usefulness, correctness of any material uploaded by any of the Users of CSL.

10.5. The User agrees and acknowledges that CSL shall not be responsible for the accuracy, usefulness, correctness of the Course Material, which the User acknowledges, is being prepared by the Course Instructors.

10.6. CSL does not provide or make any representation, warranty or guarantee, express or implied about the outcome, effectiveness, or academic merit of any Digital Learning Services provided by the Course Instructor.

10.7. CSL does not provide or make any representation, warranty or guarantee, express or implied about the Web Services.

10.8. To the fullest extent permitted by law, CSL disclaims all liability arising out of the User’s use or reliance upon the Web Services, representations and warranties made by other Users, the content or information provided by the Users on the platform of the Web Services, or any opinion or suggestion given or expressed by CSL or any User in relation to any User or Web Services provided by such User.

10.9. The User understands that some of the Course Material may be available only for a limited time period, specified in the details provided regarding such a Course. The User agrees and acknowledges that CSL shall not be responsible, in any manner, whatsoever, if the User is unable to access the Course Material after the expiry of the limited time period. CSL disclaims all and any liability from the User’s inability to access the Course Material on the expiry of this time period.

10.10. The User agrees and acknowledges that the Course Materials are meant to be accessed on the platform of the Web Services only, and cannot be recorded, saved, or in any manner downloaded onto the User’s electronic devices.

10.11. The Web Services may be linked to the website of third parties, affiliates and business partners. CSL has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such websites. Inclusion of any such link on the platform of the Web Services does not imply that CSL endorses the linked site. User may use the links and these services at their own risk.

10.12. The User understands and acknowledges that the Courses offered on the platform of the Web Services are not affiliated to any university in India or outside India.

10.13. The User understands and acknowledges that the Courses offered on the platform of the Web Services do not carry any credits, and the certificate provided on completion of a Course does not confer any degree or diploma on the User availing of the Course.

10.14. The Digital Learning Skills Services are not intended to be a substitute for any course of similar nature offered by any college / university.

10.15. CSL assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect the User’s equipment / device on account of User’s access to, use of, or browsing the Web Services, or the downloading of any material, data, text, images, video content, or audio content from the Web Services. If a User is dissatisfied with the Web Services, User’s sole remedy is to discontinue using the Web Services.

11. TERMINATION

11.1. CSL reserves the right to suspend or terminate a User’s access to the Web Services with or without notice, and its sole discretion, for any reason whatsoever, including but not limited to cases where:

(a) Such a User breaches any terms and conditions of this Agreement;

(b) Any third party reports violation of any of its right as a result of such a User’s use of the Web Services;

(c) CSL is unable to verify or authenticate any information provide to by the User;

(d) CSL has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or

(e) CSL believes, in its sole discretion, that the User’s actions may cause legal liability for such User, other Users or for CSL, or are contrary to the interests of the Web Services.

11.2. Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Web Services under the same account, a different account or re-register under a new account.

12. LIMITATION OF LIABILITY

12.1. In no event shall CSL be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

(a) The use or the inability to use the Web Services;

(b) The use or the inability to use the Digital Learning Services; and

(c) The unauthorized access to or alteration of the User's transmissions or data.

12.2. CSL shall not be responsible for the delay or inability to use the Web Services or Digital Learning Services, the provision of or failure to provide Web Services or Digital Learning Services, or any loss caused therefrom.

12.3. CSL shall not be held responsible for non-availability or access to the Web Services during periodic maintenance operations or any unplanned suspension of access that may occur due to technical reasons or for any reason beyond the control of CSL.

12.4. The User agrees and acknowledges that CSL is merely providing a platform on which the User is able to gain access to Digital Learning Services being provided by the Course Instructors, and CSL is in no manner whatsoever responsible for any advice, instruction, or suggestion provided by such Course Instructor to the User. CSL is also not responsible for the Course Material in any manner. Specifically, the User agrees and acknowledges that the CSL shall not be liable to the User for any negligence, commission, or omission by the Course Instructor, and that the User shall not implead CSL in any proceedings whatsoever that he may initiate against the Course Instructor in respect of the Digital Learning Services, including for any deficiency of services.

13. INDEMNITY

13.1. The User agrees to indemnify and hold harmless CSL, its Partners, affiliates, officers, directors, employees, consultants, licensors, agents, representatives, from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from User’s access to or use of Service, violation of this Agreement, or infringement, or infringement by any other User of their account, of any intellectual property or other right of any person or entity.

13.2. CSL shall notify the User of any such claim, loss, liability, or demand, and in addition to the User’s foregoing obligations, the User agrees to provide CSL with reasonable assistance, at their own expense, in defending any such claim, loss, liability, damage, or cost.

14. APPLICABLE LAW AND DISPUTE SETTLEMENT

14.1. This Agreement shall be governed by and construed in accordance with the laws of India.

14.2. The courts of Bangalore shall have exclusive jurisdiction in case of any dispute, controversy or claims arising out of or relating to this Agreement or the breach, termination or invalidity thereof.

15. SEVERABILITY

The invalidity or unenforceability of any provisions of this Agreement in any jurisdiction shall not affect the validity, legality or enforceability of the remainder of this Agreement.

16. WAIVER

The waiver of any breach or default of the terms of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party.

17. GRIEVANCE OFFICER

17.1. If a User has any questions concerning CSL, the Web Services, this Agreement, or anything related to any of the foregoing, such a User may write to CSL at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

17.2. If a User has any grievance with respect to the Web Services, including any discrepancies and grievances with respect to processing of information, such a User may contact CSL’s Grievance Officer at:

The Grievance Officer,

#71, Sona towers,Miller's Road Bengaluru- 560052.

This email address is being protected from spambots. You need JavaScript enabled to view it.

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